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Senior Software QA Analyst

Knoxville, TennesseeFull-time
About the Job
Senior Software QA Analyst

Knoxville, Tennessee  •  Full Time

About the Job
To apply for this position, please read our job description and follow ALL of the instructions at the bottom.
 
THIS POSITION REQUIRES WORKING IN OUR KNOXVILLE, TN BASED OFFICE.

EventBooking is a Software as a Service (SaaS) company specializing in venue management tools for venues worldwide. The QA/Education Team at EventBooking is responsible for testing, documenting, and training users on our software. This breadth of responsibility gives us unique insight into not just if the software is working but if it is working in an intuitive way which meets the needs of our clients. 

What makes this opportunity unique?
  • We have a culture of quality. We don’t have a bug backlog — we fix them. 
  • Our QA/Education team does lots of business analysis. We are not just about writing and running test cases. You’ll learn how the venue industry works and how our clients use our software to solve their unique problems.
  • We’re a growing company in a very interesting industry and you’ll have the opportunity to follow your strengths and interests as our team grows. 

What are the responsibilities of this role?
We have a solid testing process in place! In our quest to increase capacity on the education side of the QA/Ed department, we are looking to find someone who will come in and own our processes on the QA side.  
  • Develop a comprehensive test strategy, striking the right balance between manual and automated testing
  • Lead the department in executing the test strategy
  • Business analysis is a team sport at EventBooking. You’ll be in constant conversations with developers and product owners to strategize new features and improvements.
  • You’ll serve as a product expert and resource to our Client Success Team.
  • Communicate with the company about release testing status and timelines
  • Be first in line to troubleshoot potential bugs and log clear, reproducible bug reports. Work with developers and product team to triage issues and keep all stakeholders informed of findings and a timeframe for fixes. 
  • Maintain the excellent working relationship between QA and development

What makes you a great fit for this role?
  • 3+ years experience developing and executing testing strategies
  • Experience testing web-based applications, using browser developer tools, and performing cross-browser testing
  • Strong ability to problem solve, collect data, establish facts, and draw valid conclusions
  • Excellent written and verbal communication skills. The QA/Ed Team serves as a bridge between developers and sales/client success and often will need to explain technical issues internally as well as assist with framing issues in a professional way for clients.
  • You are self-directed and able to manage priorities and tasks.

Who will you work with?
  • Linda Moyer - Director of QA and Education
  • Michael Caleb Garrett - QA Engineer / Technical Writer
  • Rusty Moorman - Software Engineer / VenueOps Lead Developer
  • Brian Chia - Director of Client Success / VenueOps Product Owner
  • Everyone in the company! We work with developers on issues specific to their work and we serve as a resource to the client success, sales, and marketing teams.

Benefits:
  • Health, vision, and dental insurance coverage available.
  • 401(k) with generous company match (eligibility starts after 1 year as a full-time employee).
  • Free gym membership at Vital Signs, located within 1-minute walking distance from the office.
  • Free catered lunch every Friday at the office.
  • 9 paid company holidays per year.
  • 14 PTO days.
  • Flexible PTO policy allowing you to work from home when needed.
  • Opportunity to be on a team with a mission to improve the lives of venue employees around the world through uniquely better software and uniquely better service.
 
EB Core Values:
We are on a mission to improve the lives of venue managers around the world. We are focused, and moving quickly. It is an honor and a pleasure to serve them, and we do so with software and service that exceeds all expectations. The right team member will exemplify our 4 core values:
  • Servant's Heart
  • Innovator's Mind
  • Playful Spirit
  • Owner's Grit

Salary:
  • Competitive salary based on experience
  • To be discussed during first phone interview

How to Apply:
Please complete both steps to be considered for this position:
  • Click “Apply” and follow the steps on the screen.
  • Send an email to Linda Moyer at linda@eventbooking.com with a cover letter (PDF) as well as another copy of your resume (PDF).
About EventBooking

EventBooking is a passionate Software as a Service (SaaS) company specializing in online booking & venue management tools for arenas, stadiums, convention centers, performing arts centers, and more. We take pride in the software we create and the 900+ venues we serve. In 2019, EventBooking was one of Inc. magazine's best places to work - https://www.inc.com/profile/eventbooking